About This Policy
MacroModus ("we," "us," or "our") provides a real estate brokerage management platform that facilitates communication between brokerage offices and their affiliated agents. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including any SMS text message communications sent through our system.
By affiliating with a brokerage that uses MacroModus, or by accessing our platform, you acknowledge that you have read and understood this policy.
Information We Collect
We collect information necessary to operate the brokerage management platform and facilitate communications between brokerage staff and affiliated agents:
- Full name and professional license information
- Email address and mobile phone number
- Brokerage affiliation and association agreement records
- Document submissions and onboarding materials
- Transaction coordination records and compliance documentation
- SMS message content and delivery records
- Platform activity logs and session data
Text Message Program
MacroModus enables brokerage offices to send SMS text messages to their affiliated real estate agents. These messages are operational in nature and include:
- Onboarding notifications and document requests
- License renewal reminders and compliance alerts
- Office announcements and meeting notifications
- Transaction coordination updates from brokerage staff
- Direct staff-to-agent professional communications
Consent: Real estate agents affiliated with the brokerage provide explicit consent to receive SMS communications as part of their brokerage association agreement. This consent is recorded digitally at the time of onboarding agreement execution.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
Help: For assistance, reply HELP to any message or contact us using the information below.
Message Frequency: Message frequency varies based on brokerage activity and your onboarding status.
Rates: Message and data rates may apply depending on your mobile carrier plan.
How We Use Your Information
Information collected through the MacroModus platform is used exclusively to:
- Facilitate communication between brokerage staff and affiliated agents
- Manage agent onboarding, documentation, and compliance workflows
- Deliver SMS notifications and operational messages on behalf of the brokerage
- Maintain records required for brokerage compliance and audit purposes
- Improve platform functionality and user experience
- Provide technical support and resolve platform issues
Information Sharing & Disclosure
We do not sell, rent, trade, or share your personal information — including your mobile phone number — with third parties for marketing purposes. Your information is never used for advertising or sold to data brokers.
We may share information only in the following limited circumstances:
- Your brokerage: Platform data is accessible to authorized staff at the brokerage with which you are affiliated
- Service providers: We use Twilio to deliver SMS messages and Postmark for email delivery; these providers process data solely to deliver communications on our behalf
- Legal requirements: We may disclose information when required by law, court order, or regulatory authority
- Platform security: To detect, prevent, or address fraud, security, or technical issues
How Long We Keep Your Data
We retain your information for as long as your brokerage association is active and for a reasonable period thereafter as required for compliance and legal purposes. SMS opt-out records are maintained indefinitely to honor your preferences.
You may request deletion of your personal data by contacting us. Note that certain records may be retained as required by real estate regulatory requirements.
Your Rights & Choices
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- SMS Opt-Out: Reply STOP to any text message to immediately unsubscribe from SMS communications
- Email Opt-Out: Use the unsubscribe link in any email communication
To exercise any of these rights, contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with an updated effective date. Continued use of the platform or continued brokerage affiliation constitutes acceptance of the updated policy.